Returns & Exchanges

RETURNS POLICY

We hope you love your [et cetera] WOMAN purchase.  

If you are not satisfied with your purchase you may return the items within 10 days of receipt for an exchange or refund. All items should be returned unworn and in undamaged condition with all designer tags still attached. Returned items that are damaged, soiled, or returned without their original tags will not be accepted, and will be returned to the customer.

Please ensure you include the completed returns form slip (indicating if you would like to exchange the item or a refund) with your parcel to:

[et cetera] WOMAN

PO Box 517

HILLSDALE  NSW  2036

AUSTRLIA

Please take care when sending items back to us, as items lost in the post are your responsibility and we cannot offer exchanges or credit notes on lost parcels.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. 

If you would like to exchange your item, please include your credit card details on the returns form as we charge $10 for return postage to you. Your card will only be charged should we have the available size/item for your exchange, otherwise the purchase price of the item will be refunded to you.

On receipt, we will assess the item to confirm that it has been returned unworn and in undamaged condition with all designer tags still attached, and if it has, will proceed with the refund or exchange.

All successfully returned items will be credited to the account used to originally purchase the items. The original shipping charges will not be refunded.

Sale items are sold as final sale and will not be accepted for return or exchange.

FAULTY RETURNS POLICY

We aim to provide our customers with products of the highest standard and quality and a thorough check of your garment is undertaken before it is sent out. If you receive an item that you believe has a manufacturing fault, please contact us at info@etceterawoman.com.au on receipt and we will try and resolve the problem as fast as possible. Please help us by providing a photo or two showing the defect/fault, which will speed up the returns process.

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